Return & Exchange
We want you to love your purchase from TFM Choice! We offer returns for an exchange only, meaning you have 7 days after receiving your item to request an exchange.
Eligibility Requirements
To be eligible for a return, your item must meet the following criteria:
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Must be in the exact same condition that you received it (unworn, untested, or unused).
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Must include all original tags and product packaging.
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Requires the receipt, order confirmation, or proof of purchase.
How to Start an Exchange
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Reach out to our customer support channels before sending anything back. Please note that returns are only accepted once approved by our support team.
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Items sent back to us without first requesting a return will not be accepted.
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If your return is approved, we will coordinate the replacement: our courier rider will deliver your new replacement parcel and collect the previous item from you at the same time.
(Note: If you want to secure a new item quickly before stocks run out, the fastest method is to request an approved return for your current item and place a separate new purchase immediately.)
Damages and Issues
Please inspect your order immediately upon delivery. If your home gadget, massager, or lifestyle item arrives defective, damaged, or if you received the wrong product, reach out to our team right away so we can evaluate the issue and make it right for you.